Ordering

Do I have to register an account to place an order?

No, you can purchase directly as a guest, but we recommend that you register an account to get discounts, and you can directly select your purchase address and other information next time you purchase.

What size should I buy?

If you are not sure which size of product is suitable for you, you can refer to the size information on the product page.

Are all the products authentic?

Yes, the material will be marked on the product page, and we also support re-testing by third-party testing agencies.

Does it support customization?

We are very sorry, we do not provide this service yet. If you have any needs in this regard, please contact our customer service team.

What payment methods do you accept?

We accept paypal and credit card payments

When will there be promotions?

Promotional activities are usually held before major festivals, and we will also send promotional information to your email.

Shipping and returns

How long will it take for my order to ship?

We ship worldwide and usually process your order within 12 hours. During promotions, this time may be extended to 2-3 working days due to increased order quantity.

Can I cancel my order?

In order to ensure that your order can be sent out as soon as possible, the order will start to be processed within 1 hour after the order is placed. For orders that have not been sent out, if you want to cancel the order, please contact us as soon as possible and we will delete it from the system. If it has been sent out, Orders cannot be cancelled.

How is freight calculated?

We offer free global shipping for orders over $60. You can also choose to pay to improve delivery efficiency.